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Right of Withdrawal, Returns, and Non-Conforming Products
Effective date: 19 June 2026 This page governs the right of withdrawal, the return of products, and the handling of incorrect, damaged, or non-conforming products purchased on Parmakit.
Parmakit is the trade name of Parmakit s.r.l., with registered office at Strada Antolini 18/C, 43044 Lemignano di Collecchio (PR), Italy.
1. Scope
The provisions on the right of withdrawal apply to purchases made by consumers, i.e. natural persons who purchase for purposes unrelated to their business, commercial, craft, or professional activity, in the cases provided for by the mandatory legislation applicable to the contract. Purchases made by companies, workshops, professionals, teams, resellers, distributors, or customers buying for commercial or professional purposes do not benefit from the statutory right of withdrawal granted to consumers. For B2B purchases, any request for cancellation, return, or product exchange is assessed solely subject to written authorization by Parmakit and does not constitute an automatic right. For deliveries made outside the European Union, Parmakit does not grant any additional commercial return right beyond any mandatory rights provided for by the legislation applicable to the contract.2. Right of withdrawal for consumer customers
The consumer may withdraw from the contract without giving any reason within 14 days from the day on which the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the products. In the case of an order consisting of multiple products delivered separately, the period runs from the day on which the last product is received. To exercise the right of withdrawal, the consumer may use the dedicated online function available here: In the alternative, the consumer may send an explicit and unequivocal statement by e-mail to info@parmakit.com or through Parmakit’s official WhatsApp service. The communication must include at least the first and last name, the order number, or other data suitable for identifying the purchase and the products subject to withdrawal. The automatic confirmation sent after using the online function attests solely to the receipt of the withdrawal statement. It does not constitute prior confirmation of the refund amount or of the eligibility of the returned products.
3. Return of products
After communicating the withdrawal, the consumer must return the products without undue delay and in any case within 14 days from the date of the withdrawal communication. Products must be returned to the following address: Parmakit s.r.l. Strada Antolini 18/C 43044 Lemignano di Collecchio (PR), Italy The direct cost of the return is borne by the customer, except where Parmakit has shipped an incorrect item, an item damaged on delivery, or an item not conforming to the contract. The customer must arrange the return shipment independently and bear its cost. Parcels sent cash on delivery, with shipping charges billed to the recipient, or sent to an address other than the one indicated above are not accepted. The customer is responsible for packaging the product during the return shipment. Should the product be returned without accessories, adapters, fasteners, manuals, packaging, or other items received with the order, Parmakit will assess the actual decrease in the value of the goods. For returns from non-EU countries, the customer must correctly complete the customs documentation, indicating that the goods are returned goods. Any duties, customs costs, clearance costs, or other charges caused by an incorrect customs declaration may be deducted from any refund, within the limits allowed by applicable law.4. Condition of returned products
The customer may inspect the product to the extent necessary to verify its nature, characteristics, and functioning, as they would be able to do in a physical store. Opening the outer packaging does not automatically result in the loss of the right of withdrawal. The customer is, however, liable for any decrease in the value of the goods resulting from handling other than that necessary for such verification. Upon receipt of the return, Parmakit verifies the actual condition of the product. The refund may be reduced based on the decrease in value actually found, down to a residual value of zero where the product no longer has commercial value or is no longer resalable. A reduction of the refund may apply, by way of example, when the product:- has been fitted or used on the road, on the track, or during workshop activities;
- shows signs of installation, scratches, residues, dirt, grease, fuel, oil, fluids, threadlocker, silicone, or other substances;
- has been filled, emptied, mixed, contaminated, or used, as in the case of lubricants, fluids, chemical products, and consumables;
- has been installed or used, as in the case of brake pads, clutch discs, filters, gaskets, chains, sprockets, crown wheels, engine components, or other items subject to wear;
- has been configured, programmed, updated, paired with a vehicle, connected to an ECU, or activated via software;
- has been damaged during the return due to insufficient packaging;
- is returned without components, accessories, documentation, adapters, fasteners, packaging, or other items necessary for resale.
5. Products excluded from the right of withdrawal
In the cases provided for by applicable law, the right of withdrawal does not apply, among others, to the following products or services:- goods made to measure or clearly personalized on the basis of the customer’s individual specifications;
- goods that are liable to deteriorate or expire rapidly;
- sealed goods which are not suitable for return for reasons of hygiene or health protection, if opened after delivery, where such exclusion is applicable to the product;
- goods which, after delivery, are by their nature inseparably mixed with other goods;
- sealed computer software opened after delivery;
- digital content not supplied on a tangible medium, where supply has begun with the customer’s prior express consent, with acknowledgment of the loss of the right of withdrawal, and with the contractual confirmation required by applicable law having been provided.
